Refund policy

Created Specifically for You

At iCypic, every artwork is individually created based on your selected photograph. Because each piece is customized and made especially for you, we are unable to accept returns or exchanges for reasons other than damage or loss during delivery.

We carefully create and package every order to ensure it reaches you in perfect condition.

Damaged or Lost Orders

If your iCypic artwork arrives damaged or is lost during shipping, please contact us as soon as possible at:

info@icypic.com

Please include your order number and needed photos of the damaged item and packaging.

If your order is confirmed as damaged or lost, we will arrange a replacement print to be created and sent to you as quickly as possible.

Non-Refundable Orders

Once your order has been processed and customized, it is considered final and cannot be refunded or exchanged.

This includes changes of mind, incorrect image selection, personal preferences, or other reasons unrelated to damage or loss during delivery.

Order Changes

If you need to make a change to your order, please contact us as soon as possible after purchase.

We will do our best to accommodate your request, but changes cannot be guaranteed once production has started.

Our Commitment

Every iCypic piece is made with attention to detail, combining your personal memories with our unique handcrafted finish.

Thank you for understanding that each artwork is created especially for you.